Shipping
Processing Time
All jewellery is handmade in my studio in Perth so please allow between 5 - 7 business days to process orders. If you’re in a rush please message me and I’ll see what I can do.
AUSTRALIA
Standard Shipping
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Standard shipping within Australia is FREE for all orders $150.00 and over
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Orders under $150.00 will incur a $7.00 flat rate shipping charge
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All customers will receive confirmation of shipping and tracking details via email
Express Shipping
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Express shipping can be selected at the checkout for $10.00 on orders within Australia
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Free Express Shipping is available for orders $150.00 and over. Please select this option at checkout
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All customers will receive confirmation of shipping and tracking details via email
Delivery Estimates
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Australia Post Standard – 3-7 Business Days
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Australia Post Express – 1-3 Business Days
Applecross, Western Australia Pick Up
Residents of Perth and surrounding areas can organise to pick up of their orders if preferred by selecting this option at checkout. You will be sent an email upon completion of your piece to organise pick up. Pick up is from 58 Duncraig Road, Applecross.
INTERNATIONAL SHIPPING (OUTSIDE OF AUSTRALIA)
Standard Shipping
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AU$20.00 shipping fee for orders under $200
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AU$10.00 shipping fee for orders over $200
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All customers will receive confirmation of shipping and tracking details via email. Please allow 5 - 10 business days for delivery.
Insurance
If you'd like to purchase insurance or upgraded shipping, do contact me PRIOR to purchasing the item, as I will need to calculate these additional charges.
Please understand that while postal companies follow every protocol to ensure your item is delivered safely, once a parcel is marked as 'shipped', I cannot be responsible in the unlikely event that it is lost in transit.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Refunds for Returns or Exchanges
I gladly refund for returns or exchanges
Just contact me within 7 days of delivery
Ship items back to me within: 14 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
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Custom or personalised orders
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Items on sale
Conditions of return
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Privacy policy
I will only use your shipping and billing address, and contact information
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To communicate with you about your order
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To fulfill your order
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For legal reasons (like paying taxes)If you'd like to purchase insurance or upgraded shipping, do contact me PRIOR to purchasing the item, as I will need to calculate these additional charges.